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Delivery

Shopping Flow

  1. Place an order
  2. Received Email confirmation
  3. Our staff would be in touch with you within next business day.
  4. Double-confirm the client’s readiness for delivery before items are shipped to HK
  5. Delivery team to schedule the delivery with clients when product arrives HK and is ready after lead time
  6. Enjoy your new furniture

 Lead Time

Most of Konlig’s furniture pieces are customized & made-to-order with meticulous craftsmanship. Delivery can be scheduled 4-6 weeks after order confirmation except Chinese New Year and China’s National day holiday.

However, if you have a very special urgent need for quicker turnaround, please go ahead and talk to us! We will try whatever means we can to cater!

Delivery Date and time: Monday to Saturday 10:00 to 17:00. Sunday and Public holiday off.

Delivery Charges

Delivery and Installation:

Order amount ≤$4,999: Delivery and installation charge $500

Order amount ≥$5,000: Free of Charge

Additional Charges

Remote Districts Surcharge

Fee

Ma Wan

$250

Discovery Bay

$300

Staircase Walk-ups, Off-Road Buildings and other special handling surcharge

  • Common special delivery handling scenarios include

1) walking up the stairs/ slopes

2) item(s) not transportable using the lift at your residential building because of its size

3) our delivery truck (5.5tn) could not arrive at your building’s door front.

  • If you are unsure that products might not fit into the elevator and/or staircase, please contact our Penta team and provide us with photos of the elevator and/or staircase and indicate the dimension including width and height, distance between the door and the wall, and if there are any obstructions upon entering the elevator and/or staircase such as a fire hose and hand rail that might inhibit the turning radius.
  • Under particular circumstances if the furniture does not fit into the staircase due to absence of / inaccurate special handling info, the customer is responsible for the handling cost of returning the items.
  • Staircase Walk-up Surcharge
  • Walk-up Staircase: any staircase that requires steps between 1 to 10 steps is regarded as 1 floor

Under particular circumstances if the furniture does not fit into the staircase due to absence of / inaccurate special handling info, the customer is responsible for the handling cost of returning the items.

Return and Replacement

Under normal circumstances, our products are non-refundable and non-exchangeable.

Upon delivery, you (or your representative) must inspect the product and confirm your acceptance. In an unlikely event that you find a faulty product, you must notify our delivery team & technician immediately. Any damage declared after receipt will not be accepted.

Therefore, it is our customer’s responsibility, on the delivery day, to inspect all items and then sign the invoices to acknowledge that they are received in good condition. Any replacement or refund request thereafter would not be catered.

In the case of replacement or repair of items, the lead time will depend on the next available schedule. Konlig shall not be liable for the delay of the delivery of the replacement item

Disposal Existing Furniture

Contact us for the additional cost.

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