Return & refund policy

Return and exchange are applied to the following conditions:

Product Defect
  1. Delivered within 7 days;
  2. A certified product quality problem;
  3. The application must be a product of the same model and the same color as originally purchased;
  4. If the product is a discontinued or outlet item, Konlig will offer the customer a refund of the purchased amount;
  5. Damage caused by a personal accident is not applicable;
  6. Personal care products, food and healthcare products, headsets, earphones, and watches are not applicable;
  7. Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
  1. Photo or video of the defective item;
  2. Product with complete original packaging;
  3. All product accessories and manual came with the original packaging;
  4. Product warranty card (a clean copy without filling in the information);
  5. Receipt of the purchase;
  6. Delivery invoice;
Application procedures:
  1. Describe the damage that has occurred by sending an email to cs@konlig.com.
  2. For orders purchased at online, Konlig will arrange collection of the product by a logistics company or Konlig subcontractor.

 

Remarks:

  • This Application applies to both Konlig online and contract orders.
  • Customers may contact our Customer Service by email during service hours (Monday to Friday, 9:00am to 6:00pm).
  • Konlig will charge handling of 5% of the grand total of the order or HK$500, whichever is higher.
  • In case of dispute, Konlig reserves the right to the final decision.